Gamifying Account Engagement

AI-Driven Challenges and Competitions

December 12, 2024

Sanjiv Goyal

Beyond product pitches and promotions, accounts can benefit from interactive, game-like elements that encourage exploration of a supplier’s portfolio. AI helps structure contests—such as who can identify a new spirit category first or achieve target sales of a certain beverage—tailored to each account’s strengths and interests. This approach moves beyond transactional relationships, fostering a sense of community and friendly competition.

Inspiring Participation and Creativity:
By turning sales goals into challenges or rewarding accounts for discovering trending SKUs, suppliers inject fun into the process. Accounts that might otherwise view promotions as chores now see them as opportunities to test their knowledge, try new products, and earn recognition.

Adjusting Difficulty and Incentives Dynamically:
If some accounts master the challenge easily, AI can raise the stakes—offering advanced tiers or more nuanced targets. If others struggle, it can simplify tasks or provide hints. This adaptive environment keeps participants motivated, ensuring that no one feels left behind.

Deepening Engagement and Loyalty:
As accounts enjoy the gamified experience, they form positive memories associated with the supplier. Over time, this creates a narrative where learning about new products, refining their selections, and expanding their horizons feels like an adventure, strengthening long-term partnerships.

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