Introduction

Your privacy is important to us, and we believe it is important for you to know what personal data we, Account360.ai (“Account360.ai” or “we”), collect from you (and third parties), why we collect it, how we use it, and what rights you might be entitled to as a data subject or consumer. Please note: all information in this privacy notice applies to you unless otherwise indicated based on your residency status. For additional terms that may apply to you based on your residency status, please refer to your country-specific terms at the end of this notice. In this notice, the term “personal data” is used to represent any information relating to an identified or identifiable person; country-specific notices might adopt different terminology. We encourage you to read this notice, together with any additional and more specific information we may provide to you on various occasions when we are collecting or processing personal data on Account360.ai websites, products, applications, events, and initiatives so that you are aware of how and the purpose for which we are processing your data. (Please note: We issue a different privacy notice that applies where there is an employment relationship between Account360.ai and its employees.)

How We Will Use Your Data

We may collect different kinds of personal data in several different ways and use it for several different purposes:

To Ensure Access to Our Website and Online Services

In general, you can visit Account360.ai and its affiliate websites on the World Wide Web without telling us who you are. Our web servers or affiliates who provide analytics and performance enhancement services may collect:

• IP addresses
• Operating system details
• Browsing details
• Device and connectivity details
• Language settings

This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, and similar information. Account360.ai uses this information to measure the site usage, improve content, ensure safety and security, and enhance the performance and user experience of the website. In a few situations, you are required to register to access an authenticated area of the website: in these cases, we will also collect your username and password. We may also obtain data from third parties including:

• Social networks, when you grant permission to us to access your data on one or more networks through our website.
• Service providers, who help us to determine a location based on your IP address to customize offerings and content to your location.
• Partners with whom we offer co-branded services or engage in joint marketing activities.

Account360.ai uses cookies (small text files placed on your device) and similar technologies to facilitate the proper functioning of our websites and to help collect data: please read our full cookie policy here. Please note that our websites may include links to websites of third parties whose privacy practices differ from those of Account360.ai; if you provide personal data to any of those websites, your data is governed by their privacy statements.

To Answer Your Queries, Support, and Contact Requests

If you contact us with queries, requests for more information about initiatives or products, or other generic support inquiries, we may need to process personal data about you such as:

• Personal and contact details, like full name, company and role, email, and address
• Demographic data
• Qualifications and profession
• The content of your messages to us

For information about managing your contact data, email subscriptions, and promotional communications, please use the Contact Us form on Account360.ai or the affiliate websites where you have given your data.

Subscriptions to Our Promotional Communications

If you sign up to receive marketing communications from Account360.ai, we may send these by email, post, telephone, or any other means of communication. For information about managing your contact data, you may reach out to the contact details provided in the event privacy notice or in the emails you receive, or you may use the Contact Us form on Account360.ai or the affiliate websites where you had given your data.

To Administer Events and Initiatives

Account360.ai frequently organizes events and initiatives, either free to join or by invitation only; in these cases, this privacy notice applies to both participants and speakers, together with any other supplementary information that is provided about each event. To allow participants to join the events (including communications pre and post-event), we are required to collect and process a limited amount of information, such as:

• Full name
• Company, job title, and business email address
• Telephone number
• Location
• Pictures and videos of you

Where a hospitality service is provided, we may also collect, store, and process “special categories” of more sensitive personal data (SPI), such as dietary requirements or personal disabilities. This will be done only and to the extent permitted by law. Events might be recorded, hence pictures and videos may be collected too; in such cases, you may be informed via a specific notice at the location of recording. This material may be used later by Account360.ai for further compatible purposes with the notices you receive. Also, during the events, we may collect from you data about yourself, which we later may use to contact you again to receive feedback and/or provide further commercial information about Account360.ai; this may be done with your consent, wherever necessary. We may also obtain data from third parties, including third-party event organizers where the event is sponsored by Account360.ai. Organizers might provide the attendee list. In such cases, the privacy statement of those third parties to whom you provide your data will apply to you.

To Promote the Account360.ai Brand, Products, Initiatives, and Values with Marketing Communications

Account360.ai has a strong legitimate interest in promoting its brand, products, initiatives, and values. To further such goals, we process personal data about our business contacts, including existing and potential Account360.ai clients, third parties, and intermediaries Account360.ai interacts within the course of doing business. Account360.ai may collect details about you including name, contact details, and other information such as your job title, employer, areas of business interest, and other business details. We may process such data using software or platforms that allow us to manage our client relationships. We collect such data directly or indirectly from you or from third parties, such as business partners, data brokers, social networks, marketing companies, and publicly available sources such as social media sites where lawful to do so. In such cases, we will also comply with any additional restrictions imposed by the region in which your data was collected as well as the source of the data. Account360.ai may also collect data from our email and calendar systems concerning interactions between Account360.ai associates and contacts or third parties.

Your data is used by us in part for administering, managing, and developing our business and services; such as identifying existing and potential client business needs, analyzing and evaluating the strength of our interactions with certain business contacts, performing analytics including producing metrics such as relationship maps for our business leadership, and limited profiling to help us to develop and offer appropriate products and services to existing and potential clients. Analytics may be performed by us using algorithms that help us analyze and rank interactions with you depending on interaction frequency and duration. We may also send you marketing communications and surveys to carry out market research or provide information to you about us and our services which we have reason to believe would be of interest to you in your professional capacity.

When reaching out to you, we may do so through different channels, such as email, phone calls, posts, or any other means of communication such as through social media sites like LinkedIn. We will only send electronic marketing communications to business contacts in a business-to-business context, where we have your prior consent or where it is otherwise lawful to do so in the jurisdiction you are located in. You can opt-out from receiving such communications at any time using the Contact Us form on Account360.ai or affiliate websites where you have given your data, writing to our Data Protection Officers or Head – Global Privacy Office (see the section below), or by any other given method provided from time to time (for example unsubscribe link included at the bottom of emails).

From time to time, we may use your name, quotes, pictures, or videos to promote and amplify Account360.ai’s brand and activities. In any such case, you will receive appropriate additional information about the usage of your data.

Social Listening

Account360.ai uses the services of a third party to monitor (primarily by keyword searches) and analyze statements, comments, opinions, and similar interactions on social media channels about Account360.ai made by Account360.ai’s customers, employees, followers, fans, and others. Account360.ai has a legitimate interest in doing so to identify and assess what is being said about our brand on social media, understand the sentiment, intent, mood, market trends, and our stakeholders’ needs, improve our services, and protect our brand.

We may collect publicly accessible data from social media networks and websites, including:

• User IDs
• Social network profile names and information
• Social network communications

To Manage, Administer, and Fulfill the Obligations Under Contracts, and Regulations

Where Account360.ai is in a contractual relationship with you (other than an employment relationship), your employer, or your company, or is taking steps to enter into such a contractual relationship, we may need to process your data, usually limited to name, business contact details, and job title, to enter into and/or fulfill the obligations arising from the same contract, such as providing you or your employer or company with the services you have requested or make use of the services that you or your employer or company are offering to us. We will also process such personal data for ancillary tasks related to our daily business activities, such as accounting, auditing, and reporting (to regulators and authorities), and to comply with applicable regulations.

If you do not provide certain information when requested, it may delay or prevent us from replying to your queries and/or letting you join our initiatives.

We will only use your data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose and applicable law. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

Please note that we may process your data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

How We Will Share Your Data

We may share your data with third parties, including third-party service providers and other entities in the Account360.ai group. Please note, Account360.ai has not in the past, nor does it currently, under any circumstances sell your data to any third party. Further, Account360.ai does not share your data with third parties for any additional purpose (as outlined below) unless required to fulfill a legal obligation or a legitimate business purpose where permitted by law.

Why Might You Share My Data with Third Parties?

We may share your data with third parties where required by law, where it is necessary for one of the activities mentioned above, or where we have another legitimate legal basis for doing so. We require third parties to respect the security of your data and to treat it by the law. Where required by the law, we will request your consent before transferring data to third parties that are not part of the Account360.ai group of companies.

Which Third-Party Service Providers Process My Data?

“Third parties” include third-party service providers (including contractors and designated agents) and other entities within our group. The following activities may be carried out by third-party service providers: hosting and other internet services, data storage and analytics, marketing research and campaign management, event organizers, and caterers. All our third-party service providers are required to take appropriate security measures to protect your data in line with our policies. We do not allow our third-party service providers to use your data for their purposes. We only permit them to process your data for specified purposes and by our instructions and applicable law. We may also need to share your data with regulators or otherwise comply with the law.

When Might You Share My Data with Other Entities in the Group?

We may share your data with other entities in the Account360.ai group as part of our regular reporting activities on company performance, in the context of a business reorganization or group restructuring exercise, for system maintenance support and hosting of data, and when it is required to perform one of the activities listed above (see “How We Will Use Information About You”). Other entities in the Account360.ai group are required to take appropriate security measures to protect your data in line with our policies.

Transferring Your Data Outside of Your Country of Residence

We may transfer the personal data we collect about you to one or more countries outside of your country of residence or outside of the country in which you access this website, including India, to perform one of the activities listed above (see “How We Will Use Information About You”). In such cases, we have put in place the appropriate measures to ensure that your data will be secure according to the laws of the country in which you reside. If you require further information about these protective measures, you can request it from our Data Protection Officers (see contacts below) or send an email to abc.com.

How We Will Keep Your Information Safe

We have put in place appropriate technical, organizational, and security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your data on our instructions and are subject to a duty of confidentiality.

How Long We Will Keep Your Information

We will only retain your data for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your data are available in our retention policy upon request from our Data Protection Officers (see contact details below). To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

How to Contact Us

If you have a privacy concern, complaint, or question regarding this privacy statement, please contact us through the “Contact Us” form on Account360.ai or affiliate websites where you provided your data indicating your concern in detail.

For the data processed under this statement, the controller or business/service provider for the data processing of your data collected through our websites is Account360.ai. For all the other purposes indicated above, the controller or business/service provider is the same entity unless indicated otherwise in other privacy statements communicated in each situation.